Case Study

Western New York

Tourism

Background

Beyond Niagara Falls, the tourism offerings of Western New York were relatively unknown. Eight counties united to create a distinctive brand that would drive visitor arrivals and spending regionally.

Strategy

To create an effective brand positioning, DCI implemented primary and secondary research, including focus groups and one-on-one interviews with tourism stakeholders in each county; surveys of consumers, in-region stakeholders, media and travel trade; a competitor analysis of four competing destinations.

Western New York needed a unifying brand identify in order to increase visitor arrivals and drive dispersal. We’re well on our way to success.

Results

  • The name, “New York’s Western Edge” was created based on research and tested with consumers and regional stakeholders.
  • A brand position, promise, value proposition, key messages and target audiences were develop.
  • A Brand Strategy Manual was created to guide the brand marketing for the eight counties.
  • A Marketing Blueprint, which included recommendations for local and industry engagement, market engagement and measurement, was delivered.

Interested in how DCI collaborates with our clients to increase visitors and business inquiries?

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